How does Vivid Pods Give Back?

As a charitable business, we are happy to promote the ‘Fight Hunger’ program, so with every purchases a percentage is donated to the charity (Feeding America). (NO KID HUNGRY) that provided meals to low-income families and kids in need. 

Shipping

> How Much Is Shipping?

Shipping to US address is FREE and shipping to Canada only $10.

> How fast is Shipping?

All Vivid Pod packages are shipped from a warehouses in USA - delivery times will vary based on your proximity to the warehouse. Typical shipping windows are:

It usually takes 1-2 business days to process an order. Once it’s shipped, transit usually takes 2-5 business days. Remember, shipping in the US is completely free! You can read more about our shipping policy. Here

Canada: 7-15 business days

*P.S.S Due to the high volume, our current warehouse processing time is 24 hours to 3  business days, depending on the item you ordered. Thank you!

>   How Can I Track My Order?

Tracking information is sent to your email when your order ships. You may also receive a text message with info regarding shipping.

You can know where your package is at all times. By tracking your order on our Tack Order page. See link below

https://vividearpods.com/apps/parcelpanel

Can I cancel an order I just placed?

If you’d like to cancel your order, you may request a cancellation within 24 hours at vividearpods@gmail.com. Unfortunately, we are unable to guarantee that we can cancel an order due to immediate processing by our shipping team. If the order has not been shipped out yet, and we’re able to cancel it, we will provide a full refund to the original form of payment used to place the order

If your order has shipped out, you may request a refund or exchange by following our Return Policy -  if you have ordered in the United States

WHY VIVID PODS?

Vivid Pods are stylish - unique wireless headphones on the market. Why be basic or pay more and get normal white pods when you can have the ones that Give Back!

High quality sound and bluetooth technology at affordable prices. Plus you will be helping to Fight Hunger. 1 in 6 people in America face hunger and don't know where their next meal is coming from. With each purchase you are helping to Make A Difference - meals are provided to people in need.

With Vivid Pods you are Making A Difference along with buying an experience and lifestyle...and yes people will ask you where you got them! ;)

RETURNS AND EXCHANGES

Well...you will love them, we don't have a doubt in mind.

Your happiness come first, so we are happy to offer a 30 day guarantee on all of our products. Within 30 days of receiving your product, you may returned it for a full refund.

* Please see our Return Policy

Here at Vivid Pods, our main focus is customer service. We will do whatever it takes to make sure you are satisfied with your purchase!

Troubleshooting

How do I reset my Vivid Earbud(s)

1. Put the earbuds in charging box and enter into charging mode, triple-click the earbuds

touch control at the same time until the red light flashes twice. You can do this one by one.

2. Then take both the earbuds out of the charging case and touch the control are for 5 seconds at the same time until the earbuds "red and blue light" flashes alternatively then release. They will enter into pairing mode automatically.

3. After successful connection, open the mobile phone bluetooth and connect.

If that doesn't work, please follow below steps:

First, you will go to your Bluetooth settings and select “J2” Then, you will select “Forget this device”. Then, turn off your earbuds for a minute. Then, turn them back on at the same time. Please make sure to press and hold both earbuds at the same time. You should be able to hear on both earbuds after following these steps. Please let us know if you have any other questions.

Why is my connection unstable?

You may be experiencing some external interference that is causing the Bluetooth headset to drop the connection with your host device. There are a number of factors that can cause this to happen, WiFi signals are the biggest culprit of them all. If there is a 'fade-out, fade-in' issue coming from the headset, this means that the device recognizes that there is a signal interfering with the connection between your source device and earbuds.

The strength of Bluetooth connections depend on various things. A number of them include the signal strength of your device (ex: cell phone), the distance, the sensitivity of the remote device (ie: the Vivid earbud), any obstruction between the two, and the surrounding environment. If the Bluetooth connection is interrupted, both the earbuds and the remote device will attempt to re-establish another connection.

If the Bluetooth connection to the Vivid earbud(s) seems to be unstable, try changing the position of your device relative to the Vivid earbud.  A direct line of sight is the best. For example, instead of placing your mobile device in a purse, try placing on a desk right in front of you.